Careers - Come Help Us Grow

Low Voltage Designer

Utilize your CAD / low voltage design experience to support our growing business in numerous ways – notably customer prospecting, project installation, and internal training and support. Responsible for all commercial security low voltage design documents.

Responsibilities

• Create designs and detailed drawings for all commercial low-voltage system installations, including:
• CCTV / surveillance
• Intrusion detection
• Access control
• Structured cabling

• Create wiring diagrams for use in installation guides, technical manuals, knowledge base documentation, etc
• Maintain archive of product documents and UL listings required for submittal
• Contribute to customer/prospect opportunities by supporting job cost estimating, RFI / RFP responses, etc

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Qualifications

Required Qualifications:

• Related diploma/degree in electrical/technical discipline or equivalent combination of education and experience
• 3+ yrs. of relevant work experience
• AutoCAD
• REVIT
• Proficient computer skills and ability to work in company business system
• Familiarity with a variety of construction concepts, practices, and procedures
• Must pass pre-employment background check & drug screen
• Must have a valid driver’s license

Preferred Qualifications:

• NICET Fire Alarm certification

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Benefits

• Paid PTO & Holidays
• Career Advancement Opportunities
• Medical, Dental, and Vision Insurance Package
• Participation in 401K Plan

Service Manager

Looking for a Technical Service Support Manager to join our growing team with commercial low voltage/security/fire alarm installation experience who wants the opportunity to use your expertise helping to diagnose and troubleshoot issues while being in a climate controlled office where you can get off the road, have a set office location and schedule, and do not have to pull wires or install the systems yourselves. We are growing and aggressively looking for a new team member with an interest in supporting our customers.

Responsibilities

This position is one of the most important functions within the organization. An enthusiastic effort to provide 2nd and 3rd mile service to our customers is vital. The Technical Service Manager is primarily responsible for supporting customers experiencing problems with their integrated security, fire, or low voltage systems. Delivering reliable, high quality, remote support and triage for our customers’ alarm & fire systems, video surveillance systems and network connections are the foundational responsibilities of this position. The Technical Service Manager will field incoming calls via telephone, e-mail and other mediums, documenting, diagnosing, troubleshooting, and solving systems issues.

Objectives:

Customer Care and Satisfaction is the key objective for a Service Manager. This requires a proactive approach to maintaining effective customer communications, along with building solid customer relationships, from initial contact through service issue resolution.

Problem Resolution, using company tools, processes and policies, is essential and involves retaining ownership of issues until a solution is identified, resolution is achieved and financial arrangements are settled.

Collaborative Teamwork is a must in this role and drives our success in providing nationwide customer support. Using all means at our disposal to keep our internal and external partners connected is critical so we can provide seamless customer support 24-hours-a-day, seven-days-a-week. We rely on our team through individual and group contributions to strengthen our methods, ensuring the continuous improvement of the organization.

Duties:

• Field incoming customer calls, working as their primary contact person in understanding the issue(s) that triggered them to contact us, and helping them to make decisions on scope of work and work allowances necessary for resolution. (provide technical support- goal is to resolve the issue via phone whenever possible while providing excellent customer service)
• Creating Service Incidents in the Service Management System (NetSuite) to document the purpose of customer contact, log corrective actions taken and track value-added technical services.
• Creating Sales Orders in the Service Management System (NetSuite) to provision products and services when necessary to resolve system problems experienced by our customers.
• Expanding and maintaining technical knowledge as required.(not a field job)

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Qualifications

• 3+ years work experience with a minimum of 2 to 3 years commercial installation experience with the following systems: Intrusion Detection, Fire Detection, CCTV Systems, Structured Network Cabling, and Access Control systems is required. Must have cable/circuit installation experience in Low voltage/electrical areas/security (device trim outs/control panel). Looking for a professional who has worked with security system installation and/or fieldwork in a commercial environment.
• A strong phone presence and availability, with the ability and patience to manage a steady volume of phone calls (inbound/outbound), while demonstrating a high degree of professionalism and customer care.
• Ability to guide business partners/techs, as needed, in diagnosing and repair/replace recommendations for alarm systems.
• Knowledge of networks, structured cabling , and telephone cabling.
• Demonstrated ability to manage and prioritize multiple tasks.
• Proficient computer skills for documenting, reporting, communicating, tracking and calculating.
• Must pass pre-employment background check & drug screen.

Knowledge, Skills, Abilities, other Attributes:

• Attention to detail, using advanced organization skills
• Strong written/verbal communication
• Demonstrated outstanding customer service skills
• Ability to work well independently as well as be a team player
• Associate's degree in Electronics, Computer Science or related area or equivalent experience, including field service or call center experience. Systems experience like Honeywell, Napco, etc are very helpful.
• Bi-lingual Spanish, etc a plus

Project Manager – Commercial Security Systems Installation/Low Voltage

The primary function of this position is to manage multiple, concurrent projects of varying sizes by coordinating internal and external labor to meet our high standards and customer expectations.

Responsibilities

• Plans, schedules and controls the installation process from start to finish, ensuring all project requirements are delivered on time for multiple projects simultaneously
• Achieves financial objectives by preparing a project budget, approving expenditures, monitoring variances, and initiating corrective actions
• Orders equipment and manages delivery for all project installations
• Establishes project team by sourcing, qualifying and negotiating with subcontractors, or directing internal technicians
• Coordinates and provides all communications for the work of all technicians and subcontractors with the Site Superintendent / General Contractor
• Holds team members accountable for assigned deliverables at specified milestones, remedying variances through coaching, counseling and collaborating
• Inspects the quality of the work done by technicians and subcontractors, directing rework when quality standards are not achieved
• Manages projects through the consistent use of a centralized company database, enabling both Project Managers and company management to access accurate and timely project status reports
• Anticipates and identifies problems early and implements solutions that appear seamless to our customers, including negotiating and implementing appropriate change orders
• Approves all project documents in a timely manner from technicians and sub-contractors, validating accuracy of each item or requests corrected forms
• Meets all requirements related to project closeout, including AHJ approvals and final invoicing
• Acts as the champion for safety practices for each installation
• Has final responsibility for the quality of finished projects that are assigned
• Confirms user acceptance and conducts customer training / activation sessions

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Requirements

• Successful project management: 1) Finish On Time; 2) Finish Under Budget; 3) Exceed Requirements; 4) Drive Customer satisfaction; 5) Maintain team member satisfaction*
• Significant overnight travel (50%) to perform site inspections at key project milestones, including weekend work at times
• Extensively utilizes information systems to plan, initiate, manage, and close out projects
• Work performed on construction sites and, as-needed when required to complete a project, the Project Manager installs equipment in unusual and sometimes difficult positions, which may involve climbing ladders, working above ceilings, etc.

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Qualifications

Basic Qualifications:

• Has been involved with the installation of security systems/ low voltage (intrusion, fire, surveillance, or access control) in commercial environments
• Demonstrated ability to manage all aspects of installation projects and direct the activities of technicians, while managing multiple field projects at the same time (not a role where the PM is managing from the office)
• Proficient computer skills for scheduling, communicating, tracking and calculating
• Familiarity with a variety of construction concepts, practices and procedures
• Must pass pre-employment background check & drug screen
• Must have a valid driver’s license

Preferred Qualifications:

• Related diploma/degree in a technical discipline or equivalent combination of education and experience
• Project management certification
• *Skills, Abilities, other Attributes:
• Attention to detail
• Good organization skills
• Strong written/verbal communication
• Outstanding customer service skills
• Excellent hand and power tool skills